Frequently Asked Questions
Struggling to enroll your children in classes?
You are not alone. Setting up an account for yourself and your children can be a bit confusing. To help, we've made this short Youtube video. As always, please call or email us with questions or for help! We're here so that you can focus on helping your children enhance their fitness through classes at ONE Athletics!
"How do I get started?"
- Go to the ONE Athletics web app to view course schedule.
- Create an account for yourself.
- Add each child to your account (under "My Profile").
- Toggle to the child's account by clicking the circle or bars in the upper right corner.
- Click the Book Now tab to view and select a class.
- Choose "First Class FREE" at checkout.
- Download the free ONE Athletics mobile app from the Apple App Store or Google Play for an easier, more convenient way to book classes.
"How do I use a monthly or drop-in pass?"
Log in to your ONE Athletics account.
Click on the "Store" tab.
Select a purchase option and check out.
Your pass will automatically be applied to all children who are registered as part of the family.
- Toggle to your child's profile to book a class. Your pass will automatically be applied to each booking until all passes have been used or the pass expires.
"I'm trying to register, but the app says that booking is restricted."
Make sure you have toggled to your child's profile. If that doesn't fix the problem, contact us at info@oneathletics.com or drop in for help.
